About Me

👋 About Me

Hello and welcome. I am Lucie Holland and a seasoned professional with over 24 years of experience in policing, including an extensive career in the detective world. Throughout my journey in law enforcement, I’ve developed a deep understanding of human behavior, conflict resolution, and the power of clear communication.

🕵️‍♂️ From Detective Work to Mediation

After decades of navigating complex investigations and managing long protracted enquiries, I’ve chosen to channel my skills into a new path: mediation. My experience has taught me that resolution doesn’t always come from enforcement, sometimes, it comes from understanding, empathy, and dialogue.

I now specialise in helping individuals and organisations resolve disputes constructively, drawing on the same principles that guided me through my detective career: integrity, impartiality, and a commitment to truth.

💼 What I Offer

•⁠ ⁠Professional Mediation Services: Whether it’s workplace conflict, community tensions or civil/commercial disputes, I provide a calm, structured environment for resolution.

•⁠ ⁠Conflict Coaching & Consultation: I help clients build the tools to manage and prevent conflict before it escalates.

🎯 My Approach

I believe in practical solutions, respectful dialogue, and empowering people to move forward. My background gives me a unique lens: I understand the stakes, the emotions, and the need for clarity.

🤝 Let’s Connect

If you’re facing a challenge or simply want to learn more about how mediation can help, I’d love to hear from you. Reach out after all, resolution starts with a conversation 🚀

How we handle disputes

We start by listening. I ask plain questions to understand the real issues behind the disagreement and what each person needs. That helps us avoid wasted time and get to the point quickly.

Next, I guide a calm conversation where everyone gets to speak and be heard. We look for practical options and agree on steps that people can actually follow. The aim is to leave with clear actions and less stress.

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Our approach and values

I stay neutral and treat everyone with respect. That makes it easier for people to speak honestly and for real solutions to appear. I focus on clear language, fair process and practical outcomes rather than blame.

We value privacy and straightforward plans. That helps people rebuild trust and move forward without dragging problems out longer than they need to be.

Where we work and who we help

Based in Houghton Le Spring, I work with local businesses, teams and people across Tyne and Wear and beyond. I help with workplace disputes, commercial disagreements and other civil matters.

Whether you need a short meeting, a few coaching sessions or a workshop, we tailor the service to what fits your situation and your budget.

Our Services

We offer straightforward mediation within community, workplace, civil and commercial matters. In addition offer conflict coaching to support our mediation services.

Community Mediation

Community Mediation is a powerful tool that offers an opportunity for people to resolve disputes through managed communication.

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Workplace

Practical help for staff disputes, team conflict and management issues. We focus on listening, action and repair. Click the button below to learn more.

Civil & Commercial Mediation

Help resolving business and civil disputes quietly and practically. We aim for fair agreements that protect relationships and outcomes. Click the button below to learn more.

Conflict Coaching

One-to-one coaching to help leaders and staff handle difficult conversations and decisions. Learn skills you’ll use every day. Conflict coaching goes hand in hand with mediation. Click the button below to learn more.

Conflict Coaching

One-to-one coaching to help leaders and staff handle difficult conversations and decisions. Learn skills you’ll use every day. Conflict coaching goes hand in hand with mediation. Click the button below to learn more.

Facilitation & Meetings

Neutral facilitation for meetings, project teams and tricky talks. We keep discussions focused and productive. Click the button below to learn more.

Early Neutral Evaluation

An impartial early view to spot issues, risks and realistic outcomes before things escalate. Great for planning next steps. Click the button below to learn more.

Ready for the next step?

Tell me about the issue and I’ll explain how we can help you. You’ll get clear steps, a fair process and private meetings that work. Reach out and we’ll pick a time to talk.

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